The Tenancy Deposit Scheme and the National Residential Landlords Association (NRLA) are delighted to introduce their latest collaborative effort – a comprehensive guide to dispute resolution in the private rented sector.

This free resource is designed to empower agents, landlords and tenants with a clear understanding of the dispute resolution process, enabling them to navigate potential disputes effectively.

Understanding the Dispute Resolution Landscape

The free guide aims to provide landlords and tenants with a clear understanding of the dispute resolution process and how to effectively navigate potential conflicts that may arise during and at the end of tenancy. It covers a range of topics, including:

  • What end of tenancy dispute resolution entails, and how it works.
  • The role of adjudicators in making fair and reasoned decisions.
  • The importance of evidence in supporting claims and responses.
  • Common types of claims made by landlords and tenants.
  • How adjudicators calculate awards.
  • An overview of TDS Resolution, a mediation and conciliation service for mid-tenancy disputes.

A Commitment to Improving the PRS

Steve Harriott, CEO of TDS Group, expressed his enthusiasm, stating, ” We strive to make our customers’ lives easier by offering helpful guides, advice, and training to prevent disputes from occurring. So, we’re delighted to launch this essential guide to dispute resolution in collaboration with the NRLA. We want to provide landlords and tenants with the knowledge and resources they need to navigate the dispute process effectively and ensure fair outcomes for both parties”

A Resource for Agents, Landlords and Tenants

This guide serves as an educational tool for landlords and tenants, clarifying their responsibilities, highlighting the burden of proof, and offering insights into the decision-making process of adjudicators. It also offers practical advice on preparing for disputes, gathering evidence, and understanding the factors that adjudicators consider when making decisions.

“By understanding the principles of dispute resolution and having insight into what our adjudicators are looking for, we believe that disputes can be further minimised, and tenancy relationships can end on a positive note.” Concludes Steve.

Download Your Free Guide

To access this guide to dispute resolution, please click here.

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