TDS is immensely proud of the efforts of our colleagues to consistently provide customer service excellence. We have won numerous awards and plan to continue our efforts towards excellence in the future.
Average of 21 days taken to resolve disputes; Initial response to helpline calls in 36 seconds!
| . | TDS | My Deposits | DPS |
|---|---|---|---|
| Initial response to helpline calls | 36 seconds | 42 seconds | 36 seconds |
| Average number of days taken to resolve disputes | 21 days | 13 days | 26 days |
*average figures from LUHC monthly statistics 1 April 2021 – 30 September 2021
Our members have discounted access to the industry leading training led by TDS Academy such as the TDS foundation and the adjudication workshops.
TDS also provide case studies of past adjudications and many helpful guides in order to help you have successful tenancies.
Unlike other schemes that only allow tenants to raise disputes, we appreciate that there will be occasions where you will need to ‘start the dispute process’. As a member of TDS you will be able to raise a dispute, not just respond.
Want to be rewarded for independently resolving end of tenancy discussions? The TDS Insured scheme offers reduced membership costs to agents with low dispute to tenancy ratios, meaning you get rewarded for your successes!
| Title | TDS Insured |
|---|---|
| We reward you for resolving disputes over deductions yourself | yes |
| Direct access to a suite of reports to assist with reconciliations | Yes |
| Edit your own data, for example if there are spelling mistakes on a tenant's name | Yes |
| Both the agent/landlord and tenant can raise a dispute - we do not restrict this to the tenant, like other schemes | Yes |
| Only contact us when there is a dispute, or to end the protection. | Yes |
| No joining fee | Yes |
| Title | TDS Custodial |
|---|---|
| Tenant changeover function: Is one tenant moving out during the tenancy? Amend the deposit easily online without repaying the entire deposit. Particularly useful for student accommodation. | yes |
| Pre-populated version of the prescribed information: Making complying with the law quicker and easier. | Yes |
| Communications log: See what we have sent, when we sent it, and where. | Yes |
| Update tenant contact details directly: With their permission, we share the tenant’s new details with you too. | Yes |
| Change the lead tenant mid-tenancy: Lead tenant on holiday? Make the change at the click of a button. | Yes |
| Split repayments between tenants: You engage with all tenants, not just the lead tenants – so do we. | Yes |
| Powerful online evidence portal: Dispute arisen over deposit repayment? Upload your evidence to our impartial adjudicators quickly and cheaply. | Yes |
| Tenancy activity function: View a history of tenancy stages and how a dispute case is progressing. | Yes |