TDS NI, the leading deposit protection scheme in Northern Ireland, has been presented with not one, not two but three awards at the biggest award scheme in the UK residential property industry, the prestigious ESTAS Customer Service Awards 2021.
All three schemes in the Dispute Service Group [the Tenancy Deposit Scheme, SafeDeposits Scotland and TDS Northern Ireland] were shortlisted, with TDS Northern Ireland being awarded the Best Tenancy Deposit Scheme in the UK for the sixth year running, an incredible achievement, and the overall Gold winner in the Best Supplier of the Year. Huge congratulations also go to Eammon Hunt of TDSNI who received recognition as one of ESTAS Top 10 People 2021.
The suppliers award is based on honest reviews and feedback from customers, and this is the sixth consecutive year that the Belfast-based TDSNI has scooped the top award for best in sector at one of the property industry’s most highly regarded ceremonies.
The winners were announced on Friday 22nd October by Phil Spencer at the Grosvenor House Hotel, London. With attendance at over 1,100, the event was the first time that agents, brokers, conveyancers and suppliers have gathered since the start of the pandemic. Spencer told the audience “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history.”
For the full list of awards and their recipients, please click here. We extend our congratulations to all the worthy winners.
The ESTAS honours the best agents, conveyancers, brokers and suppliers in the UK. The awards are powered by the ESTAS online customer review platform, which enables property firms to demonstrate the customer service standards they deliver for their clients. A record total of 9,500 reviews were submitted by property professionals across the agency, conveyancing and broker sectors.
The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer and broker clients in 2020. Now in their 11th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by agents and highlights a supplier’s commitment to quality service. Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have a used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.
Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and provides fair adjudication for disputes that arise over the tenancy deposits that we protect.
We provide invaluable training in tenancy deposit protection and disputes for agents and landlords through the TDS Academy as well as joining with MOL to provide the Technical Award in Residential Tenancy Deposits.
TDS Insured Scheme: where a TDS member can hold the tenancy deposits as stakeholder during the term of the tenancy.
TDS Custodial Scheme: where TDS hold the deposit for the duration of the tenancy.
TDS Academy: TDS provides property professionals with invaluable training in tenancy deposit protection and tenancy deposit disputes.
TDS can only comment on the process for our scheme, other deposit protection schemes may have a different process/require different steps. Content is correct at the time of writing.
These views are those of the author alone and do not necessarily reflect the view of TDS, its officers and employees.