Introducing a new way to return deposits…
TDS have commissioned a new platform which will improve our dispute resolution process for everyone.
We can now offer a new self-resolution module, which encourages all parties to resolve any outstanding deposit issues, reducing the need for adjudication.
This change also takes us closer to moving all of our schemes [TDS England Wales, TDS Northern Ireland and SafeDeposits Scotland] onto Salesforce.
Here’s what to expect
What are the top benefits to this change?
- Make offers to your tenants to come to an agreement
- Early resolutions with your tenants through our new self resolution platform
- Reduce the need for adjudication
Our product delivery team have made understanding the upcoming changes simple to follow. You can find out how it works by watching the video guides below, or downloading the PDF guides here:
PDF Guidance Documents
- How to Raise a Deposit Allocation Proposal
- How to Respond to your Tenant’s Deposit Allocation Proposal
- How to Respond During the Evidence Gathering Process