TDS Board and Executive Team

Find out more about the TDS team.

  • Chair and Chief Executive
  • Executive management team
  • Board
  • Chairman of the Board

    Martin Partington, ChairProfessor Martin Partington CBE, QC

    Martin is the Chair of The Dispute Service.

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    Chief Executive Officer

    Steve Harriott

    Steve Harriott BA (Oxon), PGCE, MSc, FCIH

    Steve is Chief Executive of The Dispute Service.

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    Chief Executive Officer

    Steve Harriott

    Steve Harriott BA (Oxon), PGCE, MSc, FCIH

    Steve has been CEO since September 2010, read more here. 

     

     

    Deputy Chief Executive (Resources)

    Nick Hankey ACA, ACMANick Hankey 

    Nick is a qualified accountant who joined TDS in September 2011. He has held a number of senior finance director posts in the private sector.


     

    Director of Dispute Resolution

    Mike MorganMichael Morgan 

    Michael is the Tenancy Deposit Scheme’s Director of Dispute Resolution.  Having trained as a solicitor, Mike has been involved in dispute resolution for over 20 years. His previous roles have included leading the consumer advice service for Hertfordshire Trading Standards; Michael was also the Chief Conciliation Officer for Qualitas, the Furniture Ombudsman, where he took a formative role in its transition to Ombudsman status.

    Mike joined TDS in 2006 as a Deputy Independent Case Examiner. He is now responsible for the overall management of its dispute resolution services and the quality of its adjudication functions. Mike has also led a number of key ‘behind the scenes’ innovations at TDS.

    Director of Dispute Operations

    Alison MacDougall

    Alison MacDougall  

    Alison has been involved in dispute resolution for over 12 years, including senior positions at the Police Complaints Authority and the Office of the Independent Adjudicator for Higher Education. Alison joined TDS in 2007 as an adjudicator and is now responsible for the operational management of the dispute resolution team.

    Director of Customer Relations

    Ben Beadle

    Ben Beadle 

     Ben joined the TDS adjudication team as a Casework Manager following a prior career in lettings and property management.  In 2011 he became the Scheme’s first Head of Member Relations with a brief to further develop work with member firms. He now heads up our customer service directorate comprising complaints, compliance, our customer contact centre and business development.

    Head of Human Resources

    Josanne LeonJosanne Leon

    Josanne has extensive experience within Human Resources predominately within the IT industry as well a number of years working in the Lettings industry. She has been with TDS since 2010 and manages our Human Resources function.

    Director of Policy, Performance and Projects

    Rebecca Johnston

    Rebecca was Director of Operations at SafeDeposits Scotland until she joined TDS in November 2015. She has a background in Law and over 12 years' experience in the private rented sector.

     


    Board

    Independent Martin Partington (Chairman)

    Chief Executive Steve Harriott (Executive director)

    Deputy Chief Executive Nick Hankey (Executive director)

    Representative of the National Federation of Property Professionals (Mark Hayward)

    Representative of the Royal Institution of Chartered Surveyors (Luay Al-Khatib)

    Representative of the Residential Landlords Association (Alan Ward)

    Independent Jodi Berg

    Independent Mark Allan, Managing Director, Personal Intermediated at RSA

     

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    Deposit disputes at highest ever level

    Our latest statistical briefing shows that at end of March 2016 there have been almost 173,000 tenancy deposit disputes adjudicated in the 9 years since the legislation was first introduced (in England and Wales).

    27th September 2016

    Go HomeGo Home Check a tenancy or disputeCheck a tenancy or dispute Information for tenantsInformation for tenants Information for landlordsInformation for landlords Information for agentsInformation for agents What is a deposit dispute?What is a deposit dispute? Dispute case studiesDispute case studies Go to desktop versionGo to desktop version
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