#NewsStory: High quality service recognised – TDS retains BSI accreditation

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The Dispute Service Ltd, the Government-appointed administrators for the Tenancy Deposit Scheme (TDS), which includes the Insured and Custodial schemes, have once again retained their Certificate of Registration for Customer Satisfaction Management under ISO 10002.

Following an annual inspection and audit of management procedures and processes by the British Standards Institute (BSI), TDS were awarded the prestigious Certificate of Registration which confirms that TDS operates a Customer Satisfaction Management system to a recognised quality standard.

TDS Director of Customer Services, John King, was delighted: “This is great news for all our TDS colleagues and, of course, our customers; we constantly strive to provide a high level of service that is not only focused on the customer and the services we provide but allows us to be flexible to improve what we do. This is a great way of showing that we are working well in the area of customer satisfaction, although always aim to improve”.

The BSI ISO 10002, the international standard for customer satisfaction, provides guidelines for putting processes and procedures in place that allow TDS to identify areas in our business where we can improve standards. This allows us to help customers with their enquiries effectively and efficiently – this is to make sure that more customers are satisfied with the service we provide.

This is the fourth consecutive year that TDS have demonstrated that they have robust and effective operational guidelines in place to be customer facing and help with tenancy deposit protection. The annual inspection helps maintain the high standards and identify efforts that are being made to be innovative for improvement.

About TDS

Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. 

We provide invaluable training in tenancy deposit protection and disputes for agents and landlords through the TDS Academy as well as joining with MOL to provide the Technical Award in Residential Tenancy Deposits. 

TDS Insured Scheme: where a TDS member can hold the tenancy deposits as stakeholder during the term of the tenancy.

TDS Custodial Scheme: where TDS hold the deposit for the duration of the tenancy.

TDS Academy: TDS provides property professionals with invaluable training in tenancy deposit protection and tenancy deposit disputes. 

TDS Northern Ireland: TDS is Northern Ireland’s leading and only not for profit tenancy deposit protection scheme.

TDS can only comment on the process for our scheme, other deposit protection schemes may have a different process/require different steps. Content is correct at the time of writing.

These views are those of the author alone and do not necessarily reflect the view of TDS, its officers and employees.

ARLA|Propertymark: For agents who would like to stay up to date, you can contact Propertymark | ARLA at: join@propertymark.com. By being a member of Propertymark | ARLA you will be eligible for TDS Insured best headline rates.

RLA: If you are a landlord and would like to keep up to date with any changes that may affect you or your responsibilities, you can contact the RLA at: info@rla.org.uk and quote reference: dg715 to receive 25% off your first year’s membership.