Disagreements between landlords and tenants over cleaning appear in over half of the disputes handled by the Tenancy Deposit Scheme. Yet despite being the most common cause of dispute, gathering good evidence for these cases remains a challenge for many landlords and agents.
To investigate, TDS reviewed all cleaning disputes on which it adjudicated over a four week period. In 98% of cases, the award made was less than the original amount claimed.
Why are so few landlords gaining the full amount they claim? Several reasons emerged…
Tenants are liable for leaving the property in the condition in which they found it, allowing for fair wear and tear. If you want to deduct an amount from the deposit, be realistic in the amount and make sure you have kept all the necessary paperwork to back up your claim.
You can find case studies of cleaning disputes here on our case studies section and in our monthly adjudication digest.
All TDS adjudicators are members of the Chartered Institute of Arbitrators and work to high standards.