The evidence-gathering deadline has passed, why haven’t I heard from TDS?

Once all deadlines have passed, the case is placed in a queue for one of our Resolution Executives to review. Some of their checks include:

• Ensuring the full deposit has been accounted for,
• That the disputed deposit has been sent to TDS,
• That all attempts at self-resolution have been exhausted,
• That key documents are referred to, present and legible.

Once the review is complete, the case is then progressed to an adjudicator, and we aim to issue the decision in approximately 28 days.