Before raising a dispute with TDS Insured, you must have requested the deposit back from your landlord or letting agent and given them at least 10 days to respond. You must also attempt to resolve the dispute directly with your landlord or letting agent before TDS can adjudicate. This means that the landlord and tenant need to try to discuss any proposed deductions from the deposit and try to come to an agreement.
If 10 days have passed since requesting your deposit back from your landlord or letting agent, you may raise a dispute by taking the following steps:
We are only able to consider disputes sent to us within 3 months of the end of the tenancy, if your tenancy ended more than 3 months ago, we are therefore unable to consider your case.
You may wish to contact the Citizens Advice Bureau or take legal advice about other options available to you.