At the end of your tenancy, your landlord/letting agent will likely do a check-out inspection of the property to determine if they are looking to retain any of your deposit. They will also check that your rental payments are up-to-date. These actions take time, so you should approach your landlord or letting agent in the first instance to enquire about the return of your deposit and when you can expect this.
If your deposit is protected with our Insured scheme (which means that your landlord or letting agent holds your deposit) and you have requested it back from them and 10 days have passed, you are able to raise a dispute via TDS. We will notify your landlord/letting agent of your claim and invite them to state what they are claiming for and give evidence to support it.
If your deposit is protected with our Custodial scheme (which means that TDS holds your deposit), you can log in to your TDS account and request repayment of your deposit. We will notify your landlord/letting agent of your request and invite them to respond with any proposed deductions.