You are able to raise a dispute by firstly ending the protection yourself via your online account. Please login with your username and the password and take the following steps:
You need to give us details about your claim and the supporting documents you want the adjudicator to consider via the online portal, we do not accept evidence by email.
We will make the information you do send us available to the tenant(s), and ask the lead tenant to give us their response to the claim and any supporting documents they want the adjudicator to consider.
Please note that the case will only move to evidence review after the deadline has passed. If you have uploaded your evidence prior to the deadline, no action will be taken until the deadline has expired.
Accessing the online evidence portal
From this screen you will then be able to:
Review the dispute application and any responses submitted.
Provide your response to the dispute. Please check any evidence you upload to the portal to ensure that all of your evidence has uploaded correctly.
Please note we do require your bank details even if you are not expecting an award.
What documents should I submit?
Listed below are some examples of evidence which the adjudicator will find useful. This list is not exhaustive – we recommend that you also look at the guidance on our website to understand how the adjudicator will look at the dispute:
TDS will not generally contact the parties for additional information, so it is important that you give us anything you wish us to consider now.
Paying the disputed deposit to TDS
As the deposit holder you must send us this money within 10 days as required by the tenancy deposit legislation.
Please quote the TDSN reference number TDSN23- as your bank reference as this will help us allocate your payment when it arrives into our bank account.
Please confirm when you will be sending the disputed deposit amount. If you have already sent this to us please confirm when you sent this and let us have any relevant payment details.
Please email all remittances relating to disputed deposits to email@example.com.