You are able to end the protection yourself via the website where there is no dispute between tenant and landlord about the release of the deposit monies.
Please login using your username and the password that you would have created when you registered with us.
This will go into the archive section overnight.
You should therefore wait until you and the tenant have agreed to the deductions before you end the tenancy on the system, as it will ask how much deposit was released to each party.