What to do if you are unhappy with our service

At TDS we are committed to providing you with outstanding service. We have published a set of standards about the service you can expect to receive from us, which you can read here.

If you are unhappy with the service you have received from us, please tell us at the earliest opportunity. We'll try to resolve it there and then.

 Call our Customer Contact Centre on 0300 037 1000 who will try to resolve your issue, or will refer it to our dedicated Customer Relations Team.

If you remain dissatisfied with the Tenancy Deposit Scheme and wish to take the issue further, we have a complaints process which you can follow. This document tells you more about how our service complaints process works and how you can complain.

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Customer Service Excellence

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#NewsStory: TDS Charitable Foundation awards over £135,000 to promote best practice in PRS

Set up in 2014 to raise standards in the private rented sector (PRS), the TDS Charitable Foundation has published its annual review which shows that 13 different organisations across England and Wales have benefited from grants totalling £135,935 in the last year. 

13th December 2018