Contact Us

The Covid-19 pandemic is affecting us all, and the health and security of our customers is our priority. We have had many questions from tenants, landlords and agents – please see our Covid-19 resource page for the latest information.

If you require our service in a different language, we are supported by Language Line who are able to provide our service in a choice of 240 languages. Simply call us for further information.

Many questions can be answered via our website

  • To find out if your deposit is protected with us click here
  • To find out how to raise a deposit dispute click here
  • To raise, respond to or check the progress of an on-going dispute click here

If you still need help

  • We also have a wide range of guides for Tenants, Landlords, and Agents
  • You may send us an email using the form below
  • You can also phone us on the numbers below

Contact form

Tenancy Address

Get in touch

Disputes Documentation

We have a powerful online evidence portal which is the easiest and quickest way of submitting your evidence. You can access this through your online account. You can also view the other party’s evidence via the portal.

By Phone (Monday to Fridays between 9am and 5pm, except bank holidays)

Insured (landlord/agent holds the deposit)
0300 037 1000

Custodial (TDS holds the deposit)
0300 037 1001