Careers at The Dispute Service Ltd.

 

  • Finance Operations Manager
  • Digital Marketing Executive

Finance Operations Manager

Accountable to                        Deputy Chief Executive (Resources)

Liaison with                             TDS Executive Team

                                                Company Accountant

                                                Accounting software suppliers

                                                Banks

Job summary

We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, offering a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional people management and finance skills to join our expanding team.

This post requires a positive, flexible and hardworking individual who can act on their own initiative. The role is key in managing the finance staff and understanding in detail the processes and functions performed in the department to act as cover. Good experience of managing staff is essential in order to motivate staff; help them meet their objectives and ensure the team perform as expected. The role will be also be responsible for ensuring KPIs are met and reported in line with deadlines; ensuring tasks are completed on time (such as preparation of monthly reports and accounts) and liaison with our software suppliers.

The key areas of the job are managing a team of 12 -15 staff; ensuring that the services for TDS Custodial; TDS Northern Ireland and SafeDeposits Scotland that are provided by TDS are delivered in a line with KPIs and deadlines are met; the Receivables department invoices and collects monies in accordance in a timely manner; payments received from deposit holders on time and that claims for our insurers made to tenants where the deposit holder has failed to remit funds are made on a timely basis.

Part of the reason for the post is to tighten our business continuity cover and the job holder will be expected to have the day to day knowledge of the roles in the team to cover in emergency; for holidays and to give excellent training and development to colleagues that the holder understands their role completely.

The job holder will also be expected to cover the company’s monthly payroll at least once a year (approx. 90 people).

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.


PRINCIPAL RESPONSIBILITIES

  1. Managing the team

1.1.     Setting objectives, dealing with day to day staffing issues; quarterly appraisals.

1.2.     Ensuring staff are meeting daily; weekly and monthly targets and that tasks are being completed.

1.3.     Approve holidays and ensure that there is adequate cover for holidays.

1.4.     Hold team meetings.

1.5.     Understand the roles so that the job holder can cover tasks as required.

1.6.     An initial task will be assessing the roles within the team with a view to reallocate the work and make headcount savings.

  1. Delivering the team’s objectives

2.1.     The team has four key areas of responsibility (tasks marked * the successful candidate should be able to cover in due course):

2.2.     SafeDeposits Scotland and TDS Northern Ireland receipts; payments and accounting:

  • Ensure daily allocation of deposits received and payments made are completed on time.
  • Ensure the client bank reconciliation is performed daily and all issues followed up*
  • Ensure KPIS are maintained*
  • Ensure monthly reports are produced*
  • Ensure monthly accounts are produced on time*
  • Ensure board report and monthly SLA report is produced on time
  • Ensure budgets are produced*
  • Ensure maturity dates of investments and investment of new amounts are dealt with promptly*

2.3.     Credit control

  • Ensure the annual snapshot and invoice routine is completed*
  • Ensure that members pay promptly in line with targets
  • Ensure credit notes and ad hoc invoices are raised promptly*
  • Ensure statements are sent out where appropriate*

2.4.     TDS Insured Client account

  • Ensure disputed amounts are collected from members in line with KPIs and scheme rules*
  • Ensure that amounts referred to lawyers are dealt with promptly*

2.5.     Insurance claims

Insure all procedures regarding the termination of problem agents and landlords are adhered to

  • Ensure that claims are processed swiftly and claimed from the insurers
  • Ensure that bordereau reporting to insurers and board reports are produced monthly*
  • Ensure amounts received from insurers are correctly allocated*
  1. Cover for key team roles

3.1.     The successful candidate will have to quickly grasp the key roles within the team namely the SafeDeposits/ TDS Custodial/TDSNI Accountant; the Senior Credit Controller; Client Accountant Reconciliation Assistant and the Claims Senior Administrator.

3.2.     It is expected that the successful candidate will cover roles when people are on holiday or if vacancies arise.

3.3.     The successful candidate will also be expected to cover Payroll at least once a year. The payroll is prepared by the Company Accountant and an agency is used.

  1. Lead contact for Sage

4.1.     This role will be the lead contact with the Finance department for liaison with our Sage providers. This will include some quite technical discussions in relation to the work above.

  1. Equal Opportunities

5.1.     Implement TDS’ Equal Opportunities Policy, ensuring that all policies and procedures are carried out in accordance with good equal opportunities practice.

PERSON SPECIFICATION

Essential Characteristics

The appointed candidate will have:

  • Experience managing a team of at least 10 people
  • Used Sage;
  • Good reconciliation experience;
  • Attention to detail;
  • Extracted information from databases
  • Good communications skills, both verbally and written;
  • Good Excel skills;
  • Good knowledge of basic accounting (accruals; prepayments; reconciliations; basic management accounts and budgets)

Desirable Characteristics

The appointed candidate will ideally have experience of:

  • Working in an SME
  • Degree in a related field
  • Ideally ACCA or at least AAT or can demonstrate exceptional on the job experience

Required behaviour and attitude

Applicants must be able to:

  • demonstrate an excellent affinity for managing staff and managing change;
  • be prepared to get involved in the detail, but able to take a high level financial view as well;
  • handle a range of different tasks simultaneously and prioritise a heavy workload;
  • demonstrate common sense and good judgement;
  • have a flexible attitude to work;
  • work unsupervised;
  • identify with the aims and objectives of TDS;
  • demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within you team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.

Our business hours of operation are 8am to 6pm, and you will be expected to work 37.5 hours per week (9am to 5:30pm). At busy times, or where the role requires it, you will be expected to work as the role requires without further remuneration.

In return we will be able to provide a competitive salary, a generous holiday entitlement of 25 days and a great place to work from at our new office in Hemel Hempstead.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to

Digital Marketing Executive

Salary:                         £30,000 - £32,000 depending on experience

Accountable to:           Director of Policy, Performance and Projects

Liaison with:   

  • TDS customers
  • TDS staff
  • TDS suppliers

Job summary:

We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional organisational skills and creative flair to join our expanding team.

We have an exciting new opportunity for a confident, creative Digital Marketing Executive to work within our marketing team.

Your role is to oversee and implement the online marketing strategy for TDS. It is vital that you keep up-to-date with current trends and innovations in order that you bring fresh, forward-looking ideas to our brand and marketing reach through:

- Conceiving, planning and executing digital marketing campaigns;

- Writing and content for TDS’ websites and printed media;

- Optimising content for TDS’s websites;

- Engaging with the public through social media to ensure visitor flow to our websites;

- Analysing and reporting on visitor data;

- Tracking and analysing website traffic flow and providing regular internal reports;

- Devising new ways to market our products;

- Maintaining TDS’ website content;

- Continually working on the search engine optimisation of TDS’ websites;

- Exploring new ways of engaging with our customers, such as webinars, video and audio content;

- Overseeing TDS’ pay per click (PPC) ad management;

- Creating email marketing campaigns;

- Identifying new trends in digital marketing, evaluate new technologies and ensure TDS is at the forefront of industry developments.

Given that you will a key part of our creative team, you must be comfortable taking the initiative with content and innovation, being pro-active in your approach to the development of our messages.

As a small company, you may be asked to carry out ad hoc marketing activities to support the rest of the team. You may be invited to attend industry events. In addition to the core responsibilities you will also be required to maintain and develop internal communications.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.

PRINCIPAL RESPONSIBILITIES

Own The Dispute Service’s marketing voice across all digital and offline channels

  1. Manage marketing campaigns from conception to delivery;
  2. Continuously measure reach and evaluate the success of campaigns;
  3. Be pro-active in your approach to our online presence, keeping a constant eye on new tactics, tools and channels;
  4. Be outward-looking and suggest innovative ways to deliver our messages to maximise reach and positive engagement with our customers;
  5. Continuously deliver outstanding content;
  6. Keep up-to-date with trends and innovations in technology;
  7. Continuously analyse both our own and our competitors’ online activity and take the initiative on producing reports and recommendations;
  8. Take the lead on our marketing strategy;
  9. Plan and deliver content and advertising to external suppliers;
  10. Carry out other related tasks required across the department, as instructed, including providing feedback, comments and participating in relevant meetings as and when required.

PERSON SPECIFICATION

Essential characteristics

1.    Qualifications and experience

Essential:

  • Educated to degree level in a relevant subject;
  • At least 3 years’ experience in a digital communications and marketing role;
  • Knowledge of existing and emerging social media platforms;
  • Knowledge of email campaign, analytics and online advertising solutions;
  • Excellent IT skills including HTML.

Desirable:

  • Basic knowledge of digital photography;
  • Knowledge of digital design and video production.

2.    Job Knowledge

Must be able to:

  • Demonstrate excellent writing and editing skills;
  • Demonstrate a sound knowledge of HTML;
  • Have great organisation skills and manage the marketing calendar to meet deadlines;
  • Demonstrate a strong working knowledge of SEO;
  • Have a keen eye for detail;
  • Demonstrate presentation skills;
  • Have individual flair and deliver great ideas;
  • Think creatively to produce new ideas and campaigns;
  • Keep up-to-date with emerging technologies;
  • Proof read to produce accurate and high-quality work.

3.    Communication

Must be able to:

  1. a) Work well with all colleagues to discuss the business objectives and requirements of the project;
  2. b) Estimate the time required to complete the work;
  3. c) Work as part of a team with our web developers, colleagues and suppliers;
  4. d) Have good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders.

4.    Equal Opportunities

a)    Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.

5.    Required behaviour and attitude

Applicants must be able to:

  • Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative;
  • Demonstrate common sense and good judgement;
  • Have a flexible attitude to work;
  • Work unsupervised;
  • Identify with the aims and objectives of The Dispute Service;
  • Demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within you team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.

Hours of the role

37.5 hours per week.

In return we will be able to provide a competitive salary, a generous holiday entitlement of 25 days and a great place to work from our office in Hemel Hempstead.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to

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Deposit disputes at highest ever level

Our latest statistical briefing shows that at end of March 2016 there have been almost 173,000 tenancy deposit disputes adjudicated in the 9 years since the legislation was first introduced (in England and Wales).

27th September 2016

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