Careers at The Dispute Service Ltd.

 

  • Assistant Accountant
  • Customer Service Advisor

Assistant Accountant

Accountable to:

Company Accountant.

Accountable for:

The purchase ledger function, balance sheet account reconciliations including accruals and prepayments, monthly invoicing subsidiaries (Safedeposits & TDSNI), supporting the company accountant in the preparation of accurate, timely and useful management and statutory accounting information.

Liaison with:

Budget holders
External suppliers
Banks used by TDS
Receivables team
Employees of TDS
Other interested bodies

Job summary:

Playing an important role within the finance section of The Dispute Service Ltd, by ensuring that accurate and useful accounting information is provided within the required deadlines.

This is a varied and exciting role and requires a positive, flexible and hardworking person able to handle a variety of tasks.

The assistant accountant must be able to prioritise a busy workload accordingly and have a sound knowledge of finance and accounting.

The role is office-based in Hemel Hempstead.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.

In this Job description, "TDS" means "The Dispute Service Ltd".



PRINCIPAL RESPONSIBILITIES

Daily Tasks

  • Code and enter purchase ledger invoices accurately onto Sage 200 and obtain payment authority on a daily basis through out the month.
  • Identify invoices for prepayments and enter as such and take copies for audit records.
  • E-mail daily excel cash flows to deputy CEO and company accountant each day by 9.30am
  • Perform supplier statement reconciliation as and when these statements are received.
  • Reconcile the bank accounts for the day before each day on Sage 200
  • Management of petty cash.
  • Assorted nominal cashbook entries and bank transfers.
  • Bi-Monthly Tasks

  • Perform bi – weekly purchase ledger payment runs and adhoc supplier payments when required.
  • Monthly Tasks

    Preparation of the monthly balance sheet with schedules behind for review by company accountant by working day 5 except for those relating to payroll,pension national insurance,paye and VAT as follows:

  • Monthly creditors reconciliation from aged creditors report to the creditors control nominal account
  • Monthly debtors reconciliation from aged creditors report to the creditors control nominal account
  • Monthly fixed asset schedules
  • Monthly excel bank and petty cash reconciliations
  • Monthly prepayments reconciliations
  • Monthly accruals reconciliations
  • Monthly deferred income reconciliations
  • Preparation of SDS and TDSNI invoices by working day 3
  • Preparation and entry after authorisation by company accountant of monthly journals etc.
  • Journal entry after preparation by company accountant.
  • Creation and entry of journals after authorisation by company accountant.
  • Monthly reconciliation of the charity bank account
  • Monthly preparation of the charity accounts by working day 6
  • Monthly production of the landlords scheme information prior to working day 7 for use in the management accounts board report.
  • Monthly preparation of reports for company accountant to use in discussions with budget holders by working day 8.
  • Prepare and submit to company accountant for review monthly insurance calculations for submittal to the insurers by working day 3
  • Ad-hoc Tasks

  • Cover other members of the team in times of sickness or annual leave.
  • Investigate accounting queries.
  • Ad-hoc tasks as required for company accountant.
  • Write new procedures where necessary and update those as and when changes to procedure occur, pass these onto the company accountant for approval.
  • Filing of supplier invoices, bank statements, journals, payment documentation for the office account so that it can be found easily upon request.
  • PERSON SPECIFICATION

    Essential characteristics
    1. Job Knowledge
      1. Must be able to demonstrate practical knowledge and experience of:
        1. Basic management and financial accouning
        2. Good working experience of purchase ledger
        3. Good working experience of Excel, & Outlook (including data manipulation)
        4. Good working experience of SAGE
    2. Communication
      1. Must be able to present basic information clearly and concisely, both orally and in writing.
      2. Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, TDS members and other stakeholders.
    3. Equal Opportunities
      1. Must be able to demonstrate a commitment to equal opportunities.

    Must be able to identify with the aims and objectives of TDS.

    1. General
      1. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload;
      2. Must demonstrate common sense and good judgement;
      3. A flexible attitude to work is essential;
      4. Must be able to work unsupervised;
      5. Must be highly accurate with a keen eye for detail;
      6. A willingness to show initiative and think outside the box;
      7. Must be able to demonstrate an affinity for excellent Customer Service;
      8. Must be able to identify with the aims and objectives of TDS;
      9. Must be able to communicate clearly in writing and verbally to people at all levels within the business;

    Desirable characteristics

    Ideally at least qualified to AAT or other equivalent such as part qualified in CIMA,ACCA or ACA.

    Required behaviour and attitude

    Applicants must be able to:

    • demonstrate an affinity for excellent Customer Service;
    • handle a range of different tasks simultaneously and prioritise a heavy workload;
    • demonstrate common sense and good judgement;
    • have a flexible attitude to work;
    • work unsupervised;
    • identify with the aims and objectives of TDS;
    • demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
      • really care about our customers;
      • are curious about the work we do;
      • embrace change positively;
      • always co-operate with colleagues;
      • seek to cultivate success within you team;
      • ensure you challenge the status quo;
      • are committed to excellence in all that we do;
      • help create a great place to work.

    How to apply

    If you think you are suitable for the role, please enclose an up to date CV explaining your work history and send your application by email to:

    Customer Service Advisor

    Accountable to:

    Head of Customer Operations

    Liaison with:

    • TDS customers
    • TDS staff
    • General public

    Job summary:

    We are The Dispute Service and we safeguard tenants' deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional customer skills to join our expanding team.

    Providing a first rate customer experience when customers contact us is all part of our mission to be the best tenancy deposit scheme in the business, and your exceptional customer service skills will help us achieve this goal.

    We are creating a multi-channel customer enquiry centre from our fantastic new offices in Hemel Hempstead. As part of the Customer Relations team, you will be the first point of contact for answering customer enquiries about the service we provider. Initially this will be via phone but other contact channels will be added in due course.

    You’ll need to be outstanding on the phone and be able to quickly get to grips with the complexities of our business. You’ll be speaking to customers and recording the nature of their enquiry so we have useful insight in to why our customers are contacting us. If you have a background of working in housing, even better but as a minimum you must have a solid customer service and administration background and not be afraid of hardwork!

    Candidates are expected to have excellent communication skills, both written and verbal, along with a demonstrable ability to be a competent computer user, including Word, Excel and Outlook.

    No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



    PRINCIPAL RESPONSIBILITIES

    1. Delivering a first class service to agents, landlords and tenants
      1. Monitor, respond and provide a first class service to all customer enquiries;
      2. Answer telephone calls within agreed timescales;
      3. Maintain other contact channels as instructed by the Head of Customer Operations;
      4. Keep records and notes to support the work of the TDS teams updated;
      5. Communicate with all departments to ensure a joined up customer service;
      6. Carry out other related tasks required across the department, as instructed, including providing feedback, comments and participating in relevant meetings as and when required.

    PERSON SPECIFICATION

    Essential characteristics
    1. Job Knowledge
      1. Must be able to demonstrate practical knowledge and experience of:
        1. Providing excellent customer service;
        2. Being a confident communicator;
        3. Dealing with professionals in different spheres of activity.
        4. Administration skills..
    2. Communication
      1. Must be able to present basic information clearly and concisely, both verbally and in writing.
      2. Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders.
    3. Equal Opportunities
      1. Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.
    4. General
      1. Must be able to identify with the aims and objectives of The Dispute Service Ltd.
      2. A flexible attitude to work is essential.
      3. Must demonstrate common sense and good judgement.
      4. Experience of Microsoft Word, Excel and Outlook.
      5. Must be able to handle different tasks simultaneously and prioritise a heavy workload.
    5. Required behaviour and attitude
      1. Applicants must be able to:
        1. demonstrate an affinity for excellent Customer Service;
        2. handle a range of different tasks simultaneously and prioritise a heavy workload;
        3. demonstrate common sense and good judgement;
        4. have a flexible attitude to work;
        5. work unsupervised;
        6. identify with the aims and objectives of The Dispute Service;
        7. demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within you team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.

    Hours of the role

    The Customer Contact Centre will be operational from 8am to 6pm Monday – Friday, and you will be expected to work 37.5 hours on a rota.

    In return we will be able to provide a competitive salary, a generous holiday entitlement of 25 days and a great place to work from our office in Hemel Hempstead.

    How to apply

    If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to

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