Frequently asked questions

If you have a particular question, please explore our FAQs by category:

Agents Landlords Tenants

Send an enquiry online

Please click here to use our 'Is My Deposit Protected' function

Please click here to Raise a Dispute

A dispute can usually take up to 12 weeks to complete.
If you are within this timeframe please wait for your Resolution Executive to contact you.
If you query is urgent or the dispute has been resolved, please contact us.

Please click here to log into your account, or click here if you are looking to raise or respond to a dispute

Please click here to begin a repayment request on Custodial

Tenancy Address

Get in touch

Disputes Documentation

We have a powerful online evidence portal which is the easiest and quickest way of submitting your evidence. You can access this through your online account. You can also view the other party’s evidence via the portal.

By Phone (Monday to Fridays between 9am and 5pm, except bank holidays)

Insured (landlord/agent holds the deposit)
0300 037 1000

Custodial (TDS holds the deposit)
0300 037 1001