TDS 'highly commended' for customer service

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The Landlord and Lettings Awards were held last night and TDS were highly commended for Customer Service.

Many thanks to the organisers for a great evening (we look forward to seeing the photos!) and for recognising the hard work of TDS staff over the last couple of years to make TDS stand out as the best provider of deposit protection. An extra 'well done' also goes to our friends at the Residential Landlord Association who won the award for Best Landlord Association. Deserving winners - well done!

You can see details of the other winners here on the Landlord and Lettings Show website.


This is the third time we have received an official recognition of our service this year. To show that our outstanding service is here to stay, as part of our award from the Government Standard for Customer Service Excellence we are being continually assessed over the next three years to make sure we continue to match their high standards and that we are working on areas for improvement. We have a committee of staff dedicated to reviewing our performance against the Customer Service Excellence requirements. Your feedback on our service is always welcome so if you have comments or suggestions on what we're doing right and what we could do better, please let us know.



Posted by Chris Kendall on 29 November 2012

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