Warm Welcome

The newly appointed Outreach Manager to the Tenancy Deposit Scheme, Helen McCarthy, has been warmly welcomed by member firms.

"The positive response to my arrival has taken us all by surprise," said Helen. "Now we want to gather in as much feedback as possible. Then we can work out the most effective ways to help the membership. Devising systems for doing this will be a priority because between them our members have well over 5,000 branches and we cannot get to each and every office."

From the initial feedback, the TDS will be able to develop new ways to provide interaction between the Scheme and its members. In addition to the regional meetings of the professional bodies, other methods could include workshops, seminars, on-line help and DVDs.

"Please remember that we have recently set up the training course, Disputes and Damages the TDS Way. This is run as part of the programme, ARLA Letting and Property Management Service and is already are proving very popular," Helen added

29th April 2009

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#NewsStory: High quality service recognised - TDS retains BSI accreditation

The Dispute Service Ltd, the Government-appointed administrators for the Tenancy Deposit Scheme (TDS), which includes the Insured and Custodial schemes, have once again retained their Certificate of Registration for Customer Satisfaction Management under ISO 10002.

28th November 2018