Tenancy Deposit Scheme makes the Shortlist in record year for the ESTAS

The Tenancy Deposit Scheme has been recognised for its outstanding customer service to its clients in the Supplier of the Year category by the largest and longest running award scheme in the UK residential property industry.

The ESTAS determines the best agents and suppliers in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent or supplier.  This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry - with just over 30,000 customers completing one of the online questionnaires.

 Fifteen supplier firms have made this year’s shortlist for Supplier of the Year across various product sectors.  The winner will be announced by TV property expert Phil Spencer. 

The 13th annual ESTAS ceremony is to be held for the first time at the Grosvenor House Hotel where 1,000 of the UK’s top property professionals will gather to see the winners announced.  Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.

Simon Brown, founder of the awards says “Its client feedback which determines who is shortlisted and ultimately who wins that makes The ESTAS so valuable.  We’ve introduced categories for conveyancers, mortgage brokers and developers so The ESTAS now recognises the best firms across the whole of the residential property sector.”

Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”

Steve Harriott, Chief Executive of Tenancy Deposit Scheme said We’re absolutely delighted to have made it on to this year’s Supplier of the Year shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off. Next month we are launching TDS Custodial, a new custodial tenancy deposit scheme to operate alongside our insured scheme and we look forward to offering the same excellent level of service to our new custodial customers.”

The Awards are organised by The ESTAS Group Ltd.  www.theestas.com

 

24th March 2016

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