Major Changes at TDS.

The Board of The Dispute Service has ratified changes to the management and governance of The Tenancy Deposit Scheme first announced in April. The Dispute Service is the not-for-profit company that runs the Scheme.

A Chief Executive Officer will be sought. This is a new position that has not been established before.

The Chief Operations Officer, Debra Rymer, has been asked to continue in her current position. As Lawrence Greenberg, the Independent Case Examiner, is not renewing his contract' he will be stepping down to pursue other interests as from June 1. Michael Morgan will take over as acting Head of Adjudication.

The Board has expressed its gratitude to Lawrence Greenberg for the major role he has played in setting up, first, the TDSRA and then the Tenancy Deposit Scheme.

"His knowledge and experience of mediation, arbitration and dispute resolution have made the Scheme the leader in tenancy deposit protection," said Professor Martin Partington, Chairman of The Dispute Service.

Other elements in the review of TDS operations have included a comprehensive examination of all dispute procedures. This has been completed and will be subject to external audit once the new systems have had a chance to bed down.

Details of the construction of the new Members’ User Group will be announced shortly.

18th May 2010

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#NewsStory: High quality service recognised - TDS retains BSI accreditation

The Dispute Service Ltd, the Government-appointed administrators for the Tenancy Deposit Scheme (TDS), which includes the Insured and Custodial schemes, have once again retained their Certificate of Registration for Customer Satisfaction Management under ISO 10002.

28th November 2018