Guides

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Key documents(36)

A Guide to Student Lets

Garden Maintenance for Landlords

- (TDS Direct):

TDS Direct A Guide for Tenants

- (TDS Direct):

TDS Direct A Guide For Landlords

A Guide to Pets in Rented Properties

TDS for Landlords Membership Rules

Rules for the independent resolution of tenancy deposit disputes

What is the TDS Custodial Scheme - Scheme Leaflet

What is the Tenancy Deposit Scheme? - Scheme Leaflet

What is the Tenancy Deposit Scheme? Printer-friendly, Scheme Leaflet

Rules for the Independent Resolution of Tenancy Deposit Disputes

A guide to disputes involving joint tenancies

Use of photographs, videos and DVDs

Deregulation Act 2015

Guidance on a change of sharers

A guide to the let only scheme

TDS Direct Guide for Agents

Guidance to using the deductions template

Immigration Act Briefing

Localism Act 2011 FAQ

Operational Guidance and Advice for Members

TDS and the late protection of deposits

A Guide to the Legislation in England and Wales

Transferring deposits between schemes

What happens when the court is involved in a tenant deposit dispute

Suggested clauses for use in AST agreements

Tenant Fees Ban Matrix - A4 printable

How the Tenant Fees Act will affect tenancy deposits

Website processes:

Guide to Registering a Deposit

TDS Code of Recommended Practice FAQs

How TDS deals with deposits involving more than one landlord or tenant

A guide to product lifespans

TDS Letting Agent Customer Scheme Rules

Tenant Fees Ban Matrix - A3 printable

Deductions Template

Members only Click to find out more

Website processes(5)

Guide to setting up a new branch user - Insured Scheme

Website processes:

Guide to Registering a Deposit

Website processes:

Deposit Cap Solution

Landlord Guide to Deposit Repayment Requests

How to prepare for the snapshot

Insured Users only Click to find out more

How to (pre-tenancy)(6)

How to (pre-tenancy):

Tenants - 10 things to help you get it right

How to (pre-tenancy):

Landlords - 10 things to help you get it right

How to (pre-tenancy):

A guide to check in/check-out reports, inventories and schedules of condition

How to (pre-tenancy):

Our approach to unfair contract terms

How to (pre-tenancy):

TDS Code of Recommended Practice Booklet

How to (pre-tenancy):

How to use the TDS Insured scheme for landlords

How to (post-tenancy)(14)

How to (post-tenancy):

A guide to deposits, disputes, and damages

How to (post-tenancy):

How to present your case to a TDS adjudicator

How to (post-tenancy):

The dispute process

How to (post-tenancy):

A guide to product lifespan - NRLA Version

How to (post-tenancy):

How TDS approaches disputes involving cleaning

How to (post-tenancy):

How TDS approaches disputes involving agents fees

How to (post-tenancy):

How TDS approaches disputes involving damage and missing items

How to (post-tenancy):

How to get your deposit back (tenants)

How to (post-tenancy):

How TDS approaches disputes involving redecoration

How to (post-tenancy):

Step-by-step guide: How to request repayment of the deposit (tenants)

How to (post-tenancy):

Landlord Guide to Deposit Repayment Requests

How to (post-tenancy):

What if the tenant can't be contacted at the end of the tenancy?

How to (post-tenancy):

The End of a Tenancy

How to (post-tenancy):

How do TDS adjudicators divide disputed deposits

Members only Click to find out more

Customer Service and Complaints(4)

Customer Service and Complaints:

TDS' Customer Service Standards

Customer Service and Complaints:

Reasonable Adjustment Policy

Customer Service and Complaints:

What to do if you are unhappy with the service you have received from TDS

Customer Service and Complaints:

Our policy on unacceptable behaviour by customers

Disputes(3)

TDS Adjudicator Code of Conduct 2020

The Dispute Service Competency Framework

How TDS delivers an impartial dispute resolution service

Legislation(10)

TDS DepositCap Solution

DepositCap E-Book For Letting Agents

A Guide to the Legislation in England and Wales

DepositCap E-Book For Landlords

Tenant Fees Act 2019: Guidance for Landlords and Agents

Tenant Fees Act 2019 Explanatory Notes

Tenant Fees Ban Matrix - A4 printable

How the Tenant Fees Act will affect tenancy deposits

Tenant Fees Ban Matrix - A3 printable

Early Termination Fees - Joint Guidance