What if I have a complaint against the letting agent?

The legislation does not allow us to regulate the agent.  Therefore, we are unable to investigate any conduct issues.  

You may wish to contact their Regulated Body with regards to their behaviour during the tenancy.  You should find the details, of the Regulated Body, on the agent’s website.

If the agent lost their Regulated Body status, their membership with our scheme may be terminated.  We have certain rules that if an agent does not adhere to may affect their fees to us.