Raising Repayment Request 

If your tenancy has ended and you are looking to reclaim your deposit protected on our Custodial scheme, you will need to raise a repayment request with us if you are the Lead Tenant.  As a joint tenant, you will only be required to log into your TDS account and add your bank details. To do this, please select ‘Update my Contact and Payment Details) then select ‘Repayment details’.

If you are the lead tenant, simply log in as you normally would and select the “request repayment of deposit” option. You do not raise a dispute as your deposit is held with us. 

You will need to ask for a certain amount to go yourself and a certain amount to go to your landlord/agent (if any) for reasons such as damages, rent arrears, redecoration, etc. 

You will also need to state when the tenancy ended and input your bank details (if you haven’t already done so). 

Once submitted, your agent/landlord will have up to 30 working days to respond. If they agree, we will make payment accordingly, within the following 5 working days. If they disagree, we will then move the case onto our self-resolution period where we ask the parties to try and negotiate to resolve the dispute. If they cannot do so, we will move the evidence onto our dispute process if both parties decide to use our free adjudication service compared to going through the courts.