You will be required to respond to the dispute via our online portal. Please log onto your account, and locate the tenancy and follow the instructions on screen to submit your evidence.
From 1st June 2019 landlords in England are limited to the equivalent of 5 weeks' rent for new and renewed tenancies (or 6 weeks if the annual rent is £50,000 or more).
Get the deposit cap right with our handy calculator.
Note that where the calculation results in more than .5 of a penny above the cap, we have rounded down to the nearest penny