Complaints

The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.

However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.

 

 

TDS has attained BSi certification in accordance with ISO:10002:2004 for complaints management. 

BSi Customer Satisfaction Management Logo ISO 10002

 

Tenancy Deposit Scheme BSi Certificate

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Deposit disputes at highest ever level

Our latest statistical briefing shows that at end of March 2016 there have been almost 173,000 tenancy deposit disputes adjudicated in the 9 years since the legislation was first introduced (in England and Wales).

27th September 2016

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