Join as a letting agent

Both TDS Insured and TDS Custodial are open to all landlords and letting agents, regardless of your membership with a professional body.

  • How much does it cost?
  • TDS Insured features
  • TDS Custodial features
  • Industry-beating service
  • Request a demo
  • Switch to TDS

How much does it cost?

TDS Custodial is free, and you can join and start protecting deposits immediately.

TDS Insured Letting agent membership is on an annual subscription basis. After your first year of membership you are eligible for substantial performance discounts – last year 90% of TDS members received discounts of up to 60%.

Backed by Propertymark and the RICS, we are the scheme of choice for letting agents. As the only not for profit scheme in England and Wales, TDS focuses on stakeholders not shareholders, giving you outstanding service and lower prices.


Member of RICS or Propertymark or Housing Association
Member of Safeagent (previously NALS), or LAWSociety 
Letting agent with Client Money Protection
 

TDS Insured headline rates

(agent holds the deposit)

£9.25 plus VAT per tenancy £10.75 plus VAT per tenancy
£12.50 plus VAT per tenancy
Join
TDS.Custodial

(TDS holds the deposit)
Free Free Free Join

Are you looking to protect a large volume of deposits? Find out about our volume pricing.

TDS Insured features

With TDS Insured, you hold the deposit during the tenancy, and only pass the disputed amount to TDS if there is a dispute at the end of the tenancy. You return the undisputed amount back to the tenant directly at the end of the tenancy.

Transparency and visibility

Low rates
Reporting functions
We share our knowledge

Low rates

TDS Insured is open to all. Agents can earn discounts based on volumes and usage of our dispute resolution service. 

Reporting functions

Reconciliation reports, and reports of all your system users.

We share our knowledge

We see best and worst practice every day - join our in-house and scheduled workshops.

Great features

Powerful online evidence portal
Easy system

Powerful online evidence portal

Dispute arisen over deposit repayment? Upload your evidence directly to your case.

Simple deposit management system

Protect and unprotect deposits quickly and easily on our bespoke system.

Repay the deposit directly

Agree any deposit deductions with the tenant and release the deposit monies directly.

And industry leading service to top it off

Calls answered in under 30 seconds
Emails answered in just a few hours
We share our knowledge

Calls answered in under 30 seconds

Our dedicated in-house operations team don't keep you waiting.

Emails answered in just a few hours

Our aim is to clear the inbox every day, giving you the answers you need.

We share our knowledge

We see the best and worst practice every day - join our in-house and scheduled workshops.

Join TDS Insured    or    Request a demo

TDS Custodial features

With TDS Custodial, you send the deposit to us at the start of the tenancy. At the end of the tenancy, both the tenant and landlord instruct us where to repay it.

Security and compliance 

Multiple users Reporting functions
Pre-populated prescribed information

Multiple users

Add and remove additional users to your account, and set different permissions.

Reporting functions

Reconciliation reports, and reports of all your system users.

Pre-populated prescribed information

Making complying with the law quicker and easier.

Transparency and visibility

Repayment deadlines
Status updates and history
Communications dashboard

Repayment deadlines

We put a deadline on your repayment request, and send the tenant 4 reminders – making sure the deposit is repaid as soon as possible.

Status updates and history

View the real-time status, deadlines and history of how the repayment or dispute has progressed.

Communications dashboard

See what we have sent, when and where.

Manage tenant changes easily

Manage tenant changes easily
Update tenant contact details directly
Change the lead tenant mid-tenancy

Tenant changeover function

Has one tenant moved out during the tenancy? Amend the deposit easily online without repaying the entire deposit.

Update tenant 
contact details directly

Make changes easily, and with their permission we share the tenant’s updates with you too.

Change the lead 
tenant mid-tenancy

Lead tenant on holiday? Make the change at the click of a button.

Even more great features

Powerful online evidence portal
No repayment IDs
Split repayments between tenants

Powerful online evidence portal

Dispute arisen over deposit repayment? Upload your evidence directly to your case.

No repayment IDs

Once logged in, you have permission to carry out all actions without approving individual deposits.

 Split repayments

Both you and TDS engage with all tenants, not just the lead tenants. We can pay to the lead tenant or distribute between all.

And industry leading service to top it off

Calls answered in under 30 seconds
Emails answered in just a few hours
We share our knowledge

Calls answered in under 30 seconds

Our dedicated in-house operations team don't keep you waiting.

Emails answered in just a few hours

Our aim is to clear the inbox every day, giving you the answers you need.

We share our knowledge

We see the best and worst practice every day - join our in-house and schedule workshops.

Join TDS Custodial    or    Request a demo
          

Industry-beating service

TDS is immensely proud of the efforts of our colleagues to consistently provide customer service excellence. We have won numerous awards and plan to continue our efforts towards excellence in the future.

But don't just take our word for it - below are the official customer response times from all three government-approved schemes. 


TDS
DPS
MyDeposits
Call answering* 22 seconds 5 minutes 9 seconds
24 seconds
Email response* 1 hour 22 minutes Not reported
Not reported
Time to resolve disputes* 8 calendar days 27 calendar days 22 calendar days

*Average figures from MHCLG statistics April 2018 - September 2018

Request a demo

We would be delighted to demonstrate how our deposit management solutions can save you time and money.

We can set up a remote demo, or visit your office in person at a time convenient to you.

Switch to TDS

Switching to TDS is easy. Simply instruct your current scheme that you would like to switch to us and we'll do the rest!

We have a switching pack with everything you need for the change to your business, including templates to inform to your tenants, sample correspondence, and more.